1. FREQENTLY ASKED QUESTIONS
1.01
You are free to search and cost as many holidays as you like. You are only committed to buying a holiday once you have input and confirmed your payment details
1.02
Yes you can book two centre holidays please contact us by email or phone
1.03
It is currently not possible to cancel holidays online. If you need to cancel your holiday, please contact us by email (info@a1cyprus.com Cancellation charges as per the Terms and Conditions of your holiday will also apply.
1.04
Yes you can book from our website a car hire and collect from Ercan airport.
1.05
Yes, you can amend your booking. However please note that there is usually an 'amendment fee' for each person named on the booking and for every booking detail which you change. Please contact us by email (info@a1cyprus.com) quoting your booking reference.
1.06
yes you can pay with Paypal. Choose offline payment, and we send you paypal payment request.
1.07
If you wish to pay by cheque please note that we accept Building Society cheques, Bankers Draft and Personal cheques.
1.08
If you need to cancel your holiday please contact us immediately by email (info@a1cyprus.com. Please see our Booking Terms and Conditions for further information about our cancellation policy
1.09
Check in Starts in 14:00
Check out is 12:00
1.10
Deposits are applicable for all holidays except late deals where full payment is due immediately. If you are booking within 6 weeks of your departure date, you must pay the entire cost of your holiday. If you are booking more than 6 weeks in advance of your departure date you can choose to pay a deposit as shown on the payment page of the online booking process. You will also be informed at this stage of when the balance is due.
1.11
Yes, travel insurance is essential and A1Cyprus.com strongly recommends that you make sure you have adequate holiday insurance.
1.12
No you dont need Visa to North Cyprus.
1.13
If you want to surprise a family member or friend, who maybe celebrating a special occasion, please contact us by email (info@a1cyprus.com) detailing your requirements and we will do our very best to help but please note we cannot guarantee that all requirements can be catered for. Please bear in mind that any specific request may appear on your holiday invoice, so if you are planning to keep your plans secret make sure you keep any correspondence from us safely hidden.
1.14
Yes A1cyprus.com fully protected by ATOL
10171
1.15
All children, including newborn babies must now have their own individual passport. The child's passport will initially be valid for 5 years, but can be renewed for a further 5 years at the end of this period. Once they reach their 16th birthday they then become eligible for a standard 10-year passport.
Children included on passports before 5th October 1998 were already included on a valid passport. These children can still continue to travel abroad with the passport holder until the child reaches their 16 birthday. When your child becomes 16, if your child's details are currently included on your passport, they must be removed once your child reaches 16. They will then require their own passport. Please enclose your passport with your child's application and it will be returned once the details have been deleted.
1.16
In Cyprus traffic flows on the left.
1.17
When you book your holiday online, some guaranteed options will be made available to you during the booking process. These may include room type (e.g. twin room, family room), room upgrade options, and travel choices such as in-flight meals. If you do not see your specific request listed, this is because it is not possible to reserve this option online and these options are therefore not guaranteed to be available.
For any information as to the availability of any other specific requests please contact us by email (info@a1cyprus.com) Whilst we will make every effort to accommodate any other specific requests we cannot guarantee that your requests will be available.
1.18
4-5 hours to Larnaca and paphos airports, 6 and half hours to Ercan airport (All flights to Ercan airport ( via Turkey ) There is short stop in Turkey. However you do not change aircraft
1.19
Appoximately 45 minutes.
1.20
Approximately 1 hour 30 minutes. this can be less if there is no traffic
1.21
All year Cyprus Travel
Nicosia
North Cyprus
Tel 0090 392 22 72 509
Mobile 0090 533 848 9000
1.22
Once you complete the online booking process and confirm your booking, you will receive a confirmation email to the address you entered on the Personal Details screen. This will contain your holiday details, costs and reference number. If you do not receive this confirmation please contact us by email (info@a1cyprus.com)
1.23
For advice on accommodation suitable for guests with disabilities please email us (info@a1cyprus.com) and we will do our best to asist you further.
1.24
Please refer to your travel insurance as it may cover you if you were unaware of your condition at the time you booked your holiday. However, if you confirmed your holiday knowing there was a possibility you may need to cancel, the insurance may not cover you in the event of a claim. Cancellation charges as per the Terms and Conditions of your holiday will also apply. A1Cyprus.com strongly recommends that you take out appropriate holiday insurance
1.25
Yes, however there is a charge for this which is dependent on when you are travelling. Please contact us by email (info@a1cyprus.com) quoting your booking reference.
1.26
Different airlines apply different rules to women who wish to fly during pregnancy. Please let us know your exact circumstances at the time of booking and we will advise you accordingly. In addition
please ensure you have insurance cover for the entire trip as many policies cover only up to the 28th week.
1.27
All transactions on a1cyprus.com are completely safe and secure using ‘128 bit encrypted’ software which means that if you submit information to the site during a secure session, that information will be encrypted and transmitted securely. Your personal details are confidential and secure and will not be disclosed to any other source. A1cyprus.com is licensed by the Civil Aviation Authority (ATOL number 10171) which means that in the unlikely event of any financial failure your holiday is fully protected. For more information, take a look at our Privacy Policy
1.28
If payment for your booking is made by credit card, a handling fee of 2.5% per transaction is made.
1.29
You cannot login to MANAGE MY BOOKING section until your booking confirmed by A1cyprus staff Manually.
Once you have booked your holiday we check
the product with the supplier and once we get confirmation we open your MANAGE BOOKING SECTION. if you still cannot login just contact us to open for you.
1.30
When booking a holiday, young passengers are classed as follows:
Infants: Under 2 years old on the return date of travel. If your child celebrates his or her 2nd birthday while on holiday, you must book and pay the appropriate child fare.
Children: 2 - 16 years old on return date of travel.
Children aged 2 years and older pay the full fare and have their own seat and also have a full baggage allowance.
Each infant must be accompanied by at least one adult. Infants are not entitled to their own seat or to a personal baggage allowance.
At what age can a baby travel on an aircraft?
An infant must be more than 7 days old to travel on an aircraft, for health and safety reasons.
1.31
Turkish Lira
1.32
Make sure you check your confirmation email, and any e tickets, hotel vouchers, transfer vouchers or car hire vouchers carefully when you receive them. If you need to contact us to amend any booking details please do so as soon as possible by email (info@a1cyprus.com) quoting any booking reference number
1.33
Debit cards (these cards are free to use online):
Switch/Maestro*
Visa Electron
Solo
Delta
Credit cards (these may attract a charge):
Visa
American Express
MasterCard
In all cases the cards must be issued in the UK. *Maestro card issue numbers: If you are using a Maestro card on our website, you will be asked to provide an issue number when you enter your payment details. Some Maestro cards do not have an issue number - in this situation only, please enter 0 in the box.
1.34
You can amend your booking but you must do so as soon as possible by email (info@a1cyprus.com) but please note that most operators charge an 'amendment fee' for each person named on the booking and for each detail of the booking which you change. Please refer to the operator's booking terms and conditions for more information and charges. Itinerary changes (to departure date, duration, destination or accommodation) are subject to the availability status at the time you amend your booking.
1.35
240 Volt 3 pin plug same as UK
1.36
Please refer to your particular airlines luggage allowance details as each airline differs slightly. If you need further advice please contact by email (info@a1cyprus.com)
1.37
In winter
08:00 am to 17:00pm
In summer
08:00 to 14:00 and again
from 16:00 to 18:00
